وظيفه call center فى بنك HSBC والتقديم مفتوح اون لاين

وظيفه call center فى بنك HSBC والتقديم مفتوح اون لاين
وصف الوظيفه /

Customer Service Executive - Contact Centre - HSBC Electronic Data Service Delivery : 0000AEM1  Description About HSBC Electronic Data Service Delivery HSBC Electronic Data Service Delivery (Egypt) S.A.E is a subsidiary of HSBC Group and is located in the Smart Village. The company was established in January 2010 and operations commenced from the Global Service Centre in March 2010. Currently we have a team of 1000+ strong staff that operates from a state-of-the-art office of over 6000 square meters, spread across 3 floors Description Customer Service Executive (Contact Center), HSBC Electronic Data Service Delivery Egypt – starting salary EGP 4,500 gross salary + language allowances + Voice allowance (as applicable) Our Contact Centre in HSBC Smart Village offers great facilities such as: On site Restaurant, vending machines which includes (coffee, tea, different options for Snacks). Activities / games area which includes ( Billiard, Ping pong, and baby foot) On floor play station room. A walking distance Coffee shop. We have a dedicated team ( Engagement and Culture) focuses on having an engaging, motivating working environment, looks after the overall employee’s experience throughout their journey with HSBC ,while supporting customers across the Middle East Region in our Global Service Center, Cairo Contact Center. When you join our Contact Center team, from day one you’ll have access to a competitive benefits package, including: A competitive basic salary and annual discretionary bonus scheme Medical insurance coverage for yourself, your spouse and children which includes surgeries, optics and dental Life insurance Attractive benefits such as significant life event leave (e.g. marriage, paternity ,and maternity) that take care of your well-being (as applicable) A staff rate personal loan Special rates to our staff (e.g. sports club restaurants, hotels, gym and car merchants) 5-day work in shift pattern, with overnight shift allowance provided Progressive career advancement opportunities Transportation provided to all our staff with door to door conditions (as applicable) Opportunities for social and sports activities Part Time Policy Educational Policy Global Career progression Sabbatical leave Policy At HSBC we’re all about exceeding our customer’s expectations. Our Customer Service Executive delivers a superior service to each and every individual call. We’re looking for supportive and enthusiastic people on a full time basis to join our inbound customer service teams. Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers – everything else we can teach you!  What will I be doing as a Customer Service Executive? As a Customer Service Executive, you will be joining a team that collaboratively brings top quality services to our customers through phone calls. Principal Responsibilities: Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team   Qualifications What do I need to be successful in this role? Requirements: Excellent customer-serving manner, communication and problem solving skills Ability to apply basic and numerical reasoning when handling customer enquiries Ability to advise, communicate, empathies, resolve conflict and respond sensitively to customers Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions Positive attitude with willingness to help others Flexibility to work on shift duties (including overnight, weekend and public holidays) Good command of English.   Job Field  : Analytics Primary Location  : Middle East-Egypt-Egypt-Cairo Schedule  : Full-time  Shift  : Day Job Type of Vacancy : Country vacancy Job Posting  : 20-Feb-2018, 10:47:40  Unposting Date  : Ongoing للتقديم الدخول على اللينك :  https://hsbc.taleo.net/careersection/external/jobdetail.ftl

وظيفه تيللر فى بنك HSBC والتقديم اون لاين حتى يوم 25/6/2018

وظيفه تيللر فى بنك HSBC والتقديم اون لاين حتى يوم 25/6/2018

وصف الوظيفه /

Description   Job Title: Teller Officer (HSBC Egypt)   About HSBC: HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.   Role Overview: To provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist HSBC in the achievement of its plan. To assist all customer types covering Premier, Advance, Mass and Commercial Banking and assisting associates with approvals over their limit.   Duties & Responsibilities: Providing a personalized, friendly and efficient cashiering service Provide exceptional, efficient counter service for all customer segments, Retail Banking and Wealth Management (RBWM), Premier and Corporate Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate Updating customer profile screens with details of customer contact Work closely with sales floor team to make effective referrals Complete declarations forms properly and obtain clear and meaningful explanations on the source of funds Be alert to customers who frequently visit the Bank to execute small transactions and advise his/her supervisor Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations Abide by Group and Local procedures; Know Your Customer (KYC) requirements; Money laundering deterrence and audit recommendations               Qualifications   Experience & Qualifications:   Knowledge / Experience Knowledge of cashiering procedures and regulations Ability to complete all levels of transactions for all segments of customers Knowledge of core products, account opening systems and Customer Relationship Management system Knowledge of all branch operational procedures Money Laundering Awareness Certificate held Knowledge of Financial Services Act (FSA) and Consumer Credit Act (CCA) implications Understanding of scored lending Skills Strong interpersonal and empathy skills Good decision making skills and proven ability to deliver accuracy and efficiency Qualifications Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)   Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets   Business Area Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels.  For more information visithttp://www.hsbc.com/careers/explore-our-business   Why HSBC? We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.  Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.   What to expect at HSBC • The chance to realise your ambitions • Globally connected careers • A strong emphasis on values • Learning and development opportunities • An inclusive, meritocratic culture • Market-competitive benefits   Global Careers Opportunities Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers       Job Field  : Retail / Branch Banking Primary Location  : Middle East-Egypt-Egypt-Cairo Schedule  : Full-time  Shift  : Day Job Type of Vacancy : Country vacancy Job Posting  : 26-Mar-2018, 14:42:14  Unposting Date  : 25-Jun-2018, 00:59:00

لينك التقديم :

https://hsbc.taleo.net/careersection/external/jobdetail.ftl

وظيفه موظف مبيعات وخدمه عملاء فى بنك HSBC اخر ميعاد للتقديم يوم 25/6/2018

وظيفه موظف مبيعات وخدمه عملاء اخر ميعاد للتقديم اون لاين يوم 25/6/2018
وصف الوظيفه:

Sales and Service Officer (HSBC Egypt) : 0000ANO1 

Description

 

Job Title: Sales and Services Officer (HSBC Egypt)

 

About HSBC

HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

 

Role Overview

This role is a customer facing role with personal banking customers who make a significant contribution to the HSBC Retail Banking Wealth Management (RBWM) business.

Completion of full reviews to establish and address personal banking customers immediate and future financial requirements as the primary contact with those customers. Responding to a combination of ‘walk in’ customers and creating opportunities from centrally created contact lists are main sources of the job holder’s activity. 

The job holder will need to understand and deliver the standards of service quality required, maintaining published Service Level Agreements.

 

Duties & Responsibilities

 

The jobholder has prime responsibility for:

 

• Understanding and meeting customer needs, maximizing the opportunities for HSBC to achieve the RBWM plan/metrics
• Leading the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximizing all available resources.
• Compliance with the relevant Group standards and the Regulatory organization as applied to the implementation of the RBWM strategy in their country
• Whilst the job holder does not have a direct portfolio of customers, they are responsible for generating leads and sales from the Personal Banking proposition and making referrals to Wealth
• The jobholder will hold Lending Approval authorities appropriate to their role.
• The job holder operates within the approved operating and strategic plan process to develop the RBWM business.

 

Qualifications

 

Experience & Qualifications

• Proven ability in customer relationship management
• Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs
• An understanding of Credit Policies and Lending Guidelines.
• An broad knowledge of financial planning and defining customer needs
• A full understanding of  referral processes 
• An understanding of the Premier, Advance and Personal Banking Propositions

 

SKILLS

• Excellent relationship skills
• Customer driven with a strong focus on quality of service
• Proven ability in making lending decisions in accordance with bank policy and guidelines
• A clear understanding of how value is created within the Premium segment, both for customers and the bank
• The jobholder forms an integral part of the branch and wider HSBC management team. The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues.

QUALIFICATIONS

• Attain appropriate professional and regulatory qualifications as required by market.
• Attain any internal standards as required by Country

 

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets      

 

Business Area

Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels.  For more information visithttp://www.hsbc.com/careers/explore-our-business

 

Why HSBC?

We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. 

Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

 

What to expect at HSBC

• The chance to realize your ambitions

• Globally connected careers

• A strong emphasis on values

• Learning and development opportunities

• An inclusive, meritocratic culture

• Market-competitive benefits

 

Global Careers Opportunities

Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and 

tips http://www.hsbc.com/careers  

 

Job Field

 : Sales

Primary Location

 : Middle East-Egypt-Egypt-Cairo

Schedule

 : Full-time 

Shift

 : Day Job

Type of Vacancy : Country vacancy

Job Posting

 : 26-Mar-2018, 14:46:17 

Unposting Date

 : 25-Jun-2018, 00:59:00

لينك التقديم اون لاين : 

https://hsbc.taleo.net/careersection/external/jobdetail.ftl

وظيفه موظف مبيعات فى بنك HSBC اخر ميعاد للتقديم اون لاين يوم ١/٧/٢٠١٨

وظيفه مبيعات فى بنك HSBC اخر ميعاد للتقديم اون لاين يوم ١/٧/٢٠١٨
وصف الوظيفه:

Sales officer : 0000AQTX 

Description

Sales Officer

Cairo, Egypt

About HSBC

HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview:

This is an outbound face-to-face customer facing role to generate revenue by delivering product recommendations and sales fulfilment to customers who require specific products.  The primary focus is on multiple sales streams or specialist products, however can identify cross sell opportunities based on customer need and refers where necessary.

Duties & Responsibilities:

•      Identifies and fixes appointments for meeting potential customers in order to present the products and services.

•      Provides the Sales Team with periodic reports of visits, i.e. Sales achievements, problems, customers’ feedback and any suggestions in order to help the team in achieving its targets.

•      Provides sales management with daily sales Activity reports.

•      Visits the potential customers and presents the services / products in an appropriate manner in order to contribute in meeting Sales targets

•      Maximizes all sales opportunities as sales management requests.

•      Presents high quality sales to potential/ existing customers as per HSBC service quality standards. 

•      Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

•      Submits applications and required documents to team leader& Mid-Office for checking and processing in a timely manner.

•      Participates in all sales activities, exhibitions, campaigns, promotions

•      Abides by HSBC rules and regulations in all their job activities.

•      Awareness of the operational risk associated with the role and the action to be taken to minimize the likelihood of operational risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.

•      Leadership over all regulatory and compliance matters and the management of operational risk

•      Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

 

Qualifications

Experience & Qualifications:

•      B. University  (BA) or (BS)

•      years working experience

•      Good interpersonal, communication and presentation skills

•      Customer-oriented and with a self-learning attitude.

•      Strong self-motivation, can work under pressure.

•      Computer literate, with basic skillsets (MS Office).

Retail Banking and Wealth Management (RBWM) serves millions of customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels.  For more information visit http://www.hsbc.com/careers/explore-our-business.

Why HSBC?

We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. 

Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC

•      The chance to realise your ambitions

•      Globally connected careers

•      A strong emphasis on values

•      Learning and development opportunities

•      An inclusive, meritocratic culture

•      Market-competitive benefits

Global Careers Opportunities

Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers.

 

Job Field

 : Retail / Branch Banking

Primary Location

 : Middle East-Egypt-Egypt-Giza

Schedule

 : Full-time 

Shift

 : Day Job

Type of Vacancy : Country vacancy

Job Posting

 : 01-Apr-2018, 14:50:13 

Unposting Date

 : 01-Jul-2018, 00:59:00

لينك الوظيفه: https://hsbc.taleo.net/careersection/external/jobdetail.ftl